Refund policy

Refund and Returns Policy

Thank you for shopping with Faith With Finesse.

We offer a 14-day returns policy. You have 14 days from the date you receive your order to contact us and request a return.

This policy does not affect your statutory rights, including your rights if an item is faulty, damaged, incorrectly supplied, or not as described.

Eligibility for returns

To be eligible for a return, your item must:

- Be in the same condition that you received it
- Be unworn and unused
- Have its original tags attached, where applicable
- Be in its original packaging
- Be accompanied by proof of purchase, such as your order confirmation, order number, or receipt

How to request a return

To request a return, please contact us at info@faithwithfinesse.com and include your order number and the reason for the return.

Once your return request has been approved, we will provide further instructions within 48 hours.

Please do not send an item back without contacting us first, as we may be unable to process the return correctly.

Return postage

Unless an item is faulty, damaged, incorrectly supplied, or not as described, you are responsible for the cost of returning an unwanted item.

If an item is faulty, damaged, incorrect, or not as described, please contact us before returning it so that we can provide the appropriate instructions.

Return address

Unit 133364
Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH
United Kingdom

Damaged, faulty, or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if:

- Your item is faulty
- Your item has been damaged during delivery
- You have received the wrong item
- Your item is not as described

Please include your order number and photographs where relevant. We will work to resolve the issue as quickly as possible.

Non-returnable items

Certain items may not be eligible for return, including:

- Earrings or other hygiene-sensitive items that have been opened or worn
- Personalised or custom-made products
- Perishable goods
- Gift cards, unless required otherwise by law

These exclusions do not affect your statutory rights if an item is faulty, damaged, incorrectly supplied, or not as described.

Sale items may be returned in accordance with this policy. Your statutory rights are not affected.

United Kingdom consumer rights

If you are a UK consumer purchasing online, you may have the right to cancel your order within 14 days of receiving your goods without giving a reason. If you cancel under these rights, you may then have a further 14 days to return the goods.

Some exceptions may apply, including personalised products, perishable goods, and hygiene-sealed items that have been opened, where permitted by law.

Nothing in this policy affects your statutory rights.

Exchanges

We do not offer direct exchanges. The quickest way to receive a different item is to request a return for the original item and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days of approval, or sooner where required by law.

The time it takes for the refund to appear in your account may depend on your bank or card provider.

Where required by law, standard delivery charges may also be refunded. Any additional delivery costs, such as upgraded delivery, may not be refundable.

If more than 15 business days have passed since your refund was approved, please contact us at info@faithwithfinesse.com.

Contact us

If you have any questions about returns or refunds, please contact us:

Email: info@faithwithfinesse.com
Phone: +44 7942 095 344

Faith With Finesse